Return Eligibility
To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached. Items that have been altered or damaged are not eligible for return. If you wish to return an item, you must initiate the return process within 30 days of receiving your order. After this period, we cannot guarantee a return will be accepted.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with your return. Please allow up to 3 business days for us to respond to your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage that occurs during the return shipping process.
Processing Returns
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your return within 5-7 business days. You will receive a confirmation email once your return has been processed. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Remember to follow the return process outlined above to ensure your return is handled correctly.
Non-Returnable Items
Certain items are non-returnable, including but not limited to final sale items, gift cards, and items marked as non-returnable at the time of purchase. Please check the product description carefully before completing your purchase. If you have questions about whether an item is returnable, please contact us before making your purchase.
Contact Information
If you have any questions regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with chicshaven.com is satisfactory. Thank you for shopping with us, and we appreciate your understanding of our policies.